We Take Ownership
Creating lasting, successful landmarks is at the forefront of NewMark Merrill’s approach to shopping center ownership and management. Because we are both third-party property managers and shopping center owners ourselves, we employ an owner’s mentality at every center — providing full-scale accounting, reporting, leasing, marketing, construction and development teams to ensure each property’s success.
“The properties managed by NewMark Merrill Companies […] are consistently clean, well secured and landscaped in a way that adds to the neighborhood in which they reside.”
—Patrick Kennedy, Supervisor
Second District
Management Through Connection
For us, great management hinges on understanding each property and developing relationships with merchants, municipalities, vendors and neighbors that provide valuable insight and mutual respect.
Detailed Monthly Reporting
We don’t just respond to requests — we delve deeper by implementing monthly reporting that includes detailed sales collection and tenant interviews to gain perspective on operations, merchant health and upcoming initiatives.
We utilize technologies that provide customer insight and bring that information to the tenant to provide best in class customer service from both the merchant and the shopping center.
A Passion For Our Properties
We take great pride in maintaining our assets with the utmost in quality, ensuring our customers enjoy their experience time and again. The stringent and frequent cleaning and sanitation regimens implemented by our onsite teams have been lauded by the communities we serve. We have a laser-focus on maintaining facilities such as parking areas and structures, landscaping, outdoor seating and dining areas and wayfinding amenities. Our security teams are friendly, present, proactive and diligent. We believe that when guests visit us, we need to be on top of our game, every time.
“We are so fortunate to have NewMark Merrill as our property manager. With their level of expertise, it has given us piece of mind to know our property has been managed with utmost professionalism and integrity.”
—Ron Pharris, Owner
Devonshire Reseda Shopping Center
Northridge, CA
Engage
NewMark Merrill Companies utilizes ENGAGE, a program specifically designed to elevate the customer experience through personalized interactions and friendly touchpoints. All onsite staff are trained in the program to provide a concierge level of customer service, ensuring a welcoming and enjoyable environment for everyone.
We ask our property partners to practice each element of the program:
Eye Contact
Make eye contact.
Notice
Look around and notice customers. Do they need help?
Greet
Acknowledge customer with a smile and say hello. Be approachable.
Assist
Offer directions to a store, hold a door open, answer questions and provide information.
Go Above & Beyond
Walk customers to their destination instead of simply directing or pointing.
Experience
Seek opportunities to make a customers’ visit pleasant, easy and memorable.
